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1. Definitions

1.1 "ICC": The International Chamber of Commerce Netherlands, registered under Dutch trade number 40408358. Address: Bezuidenhoutseweg 12, 2594 AV The Hague (Malietoren). Contact: info@icc.nl or +31 (0)70 3836646.

1.2 "Member": Any company, association, organization, or individual accepted as a member of ICC Netherlands or the International Chamber of Commerce at the time of a registration or order.

1.3 "Other Party" / "Buyer": Any natural or legal person, whether acting professionally or as a consumer, who enters into an agreement with ICC Netherlands.

1.4 "Participant": The natural person registered to attend a Meeting.

1.5 "Publication": The materials provided by ICC Netherlands upon purchase, whether digital or physical.

1.6 "Meeting": Any event organized by ICC Netherlands, including but not limited to seminars, trainings, webinars, presentations, and conferences.

1.7 "Terms": These General Terms & Conditions.

1.8 "Consumer": A natural person not acting in the course of a business or profession.

1.9 "Registration Fee": The fee payable for participation in a Meeting, excluding VAT.

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2. Applicability

2.1 These Terms apply to all offers, agreements, and services provided by ICC Netherlands, regardless of the website or method of order (e.g. icc.nl, iccwbo.nl).

2.2 By placing an order or registering for a Meeting, the Other Party agrees to these Terms. Any other general terms and conditions are explicitly excluded.

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3. Offer and Agreement

3.1 Offers include descriptions of the relevant Meeting or Publication and are non-binding. Obvious errors do not bind ICC.

3.2 The agreement becomes effective when:

• an order or registration is completed and paid;

• the registration/order form is submitted via any ICC platform and confirmed;

• ICC sends confirmation of receipt and acceptance of a written order or registration.

3.3 Orders for Publications are conditional upon availability.

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4. Pricing and Payment

4.1 All prices are in Euros, excluding VAT and shipping costs. Members may be eligible for discounts.

4.2 Payment is due via designated payment methods within 14 days of invoicing.

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5. Meetings

5.1 Program details are published on the ICC website(s). ICC reserves the right to modify content or speakers.

5.2 The Other Party guarantees that the Participant complies with these Terms.

5.3 ICC may cancel Meetings due to insufficient registrations, notifying participants at least 5 days (3 days for webinars) in advance. Paid fees will be refunded.

5.4 ICC may substitute a speaker or trainer with someone of equivalent qualification.

5.5 ICC may engage third parties in fulfilling agreements.

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6. Membership

6.1 Membership is open to companies, chambers, banks, legal firms, associations, and individuals. Membership applications are subject to review and acceptance by ICC Netherlands.

6.2 Membership fees are calculated based on the organization's turnover, type, or number of employees/partners. Fees support both the operation of ICC Netherlands and the international ICC network.

6.3 ICC reserves the right to reject or terminate memberships based on non-compliance with internal guidelines or misrepresentation during application.

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7. Intellectual Property

7.1 All materials shared during a Meeting or through Publications remain the intellectual property of ICC or relevant third parties. Reproduction or distribution requires prior written consent.

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8. Substitution and Cancellation

8.1 Participants may be substituted by another person from the same organization. If member pricing was applied, the replacement must also be an ICC member.

8.2 Cancellations must be submitted via email:

• Seminars: Cancellation less than 7 days prior = 100% fee due

• Webinars: Less than 3 days prior = 100% fee due

• In-company training: Less than 14 days prior = 100% fee due

8.3 ICC reserves the right to cancel Meetings due to force majeure or low attendance.

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9. Delivery of Publications

9.1 Delivery will occur within 5 working days of full payment (subject to staff availability and stock).

9.2 If delay or unavailability arises, ICC will inform the Buyer and offer alternatives or cancellation.

9.3 Shipments use standard delivery methods unless otherwise agreed.

9.4 The ICC administration serves as valid proof of transaction unless proven otherwise.

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10. Retention of Title

10.1 Publications remain ICC property until full payment is received. Risk transfers upon delivery.

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11. Consumer Right of Withdrawal

11.1 Consumers may cancel a Publication purchase within 14 days of receipt without reason.

11.2 Notification must be sent by email or post. The item must be returned immediately at the consumer's cost.

11.3 Refunds are made within 14 days of return, provided the Publication is undamaged and unused.

11.4 Damaged or used items may be partially refunded or not refunded at all.

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12. Complaints

12.1 Defects or errors in a Publication must be reported within 10 working days of receipt.

12.2 ICC will replace or repair defective items unless the Buyer is responsible for the damage.

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13. Force Majeure

13.1 ICC is not liable for delays or failure to perform due to events beyond its control (e.g. extreme weather, illness, strikes, pandemic, shipping delays).

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14. Liability

14.1 ICC's liability for damages in Publications or Meetings is limited to the purchase or registration fee, unless due to gross negligence or intent.

14.2 ICC is not liable for decisions made based on Meeting materials.

14.3 If insurance applies, compensation will be proportionate to the available payout.

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15. Privacy, Photos, and Recordings

15.1 ICC processes personal data for contract fulfillment, legal compliance, and fraud prevention. See ICC's privacy policy for details.

15.2 Participant data may be shared with speakers to support Meeting preparation.

15.3 Photos or video recordings may be taken at Meetings. By attending, you consent to this. If you do not want to be recorded, you must notify staff before the Meeting begins. Webinars may be recorded by default.

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16. Governing Law and Jurisdiction

16.1 Dutch law governs all agreements. Disputes will be settled by the court in The Hague.

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These Terms were last updated in March 2025. ICC Netherlands reserves the right to amend these Terms at any time. Please consult icc.nl for the latest version