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Explore ICC's comprehensive business solutions designed to facilitate global trade. From ATA Carnets and Incoterms® to model contracts, certificates of origin, and digital trade tools, discover how ICC's standards and resources support businesses of all sizes and drive international commerce. How to execute a business transaction Understand how trade finance can support your cross-border transactions and navigate local laws and regulations. Step 1: Choose the right trade finance Go to: Step 2: Prepare export documents Step 3: Navigate laws and regulations After exploring ways to join the global trade game and preparing for contract negotiations , you are eager to find the best possible solution to access the financing you need to expand to new markets and manage international transactions. How can trade finance support your business? Trade finance includes financial instruments such as loans, letters of credit, guarantees and supply chain finance, which can help your business manage the risks and cash flow challenges associated with cross-border transactions. Finance instruments can help you by providing financing, allowing you to focus on your production expertise Some tools can also provide cover from risks related counterparties, currencies and geopolitical developments which can enable you to scale up and operate in new markets. How to get started: Choose the right trade finance Obtain a globally accredited ICC certificate in trade finance Prepare export documents Navigate laws and regulations Step 1: Choose the right trade finance When trading goods and services, risks regarding financing and payment modalities play a major role and need to be managed with care. Trade finance can provide useful financial instruments and products for importers and experts to facilitate international trade and match your needs with those of your business partner. What is the right trade finance instrument for you? As a business leader, make sure you first assess your cash flow needs, trade cycle and risk exposure to determine which solution or product is right for you. Letter of credit Documentary collections Accounts receivable finance Supply chain finance Trade loans Export agency finance How to apply for trade finance? Many institutions provide trade finance solutions, including commercial banks, development banks, fintechs, factoring companies, trade finance specialists and export agencies, among others. What are the main steps when applying for trade finance? What are the key documents involved? What do lenders look out for in a trade finance application? How to compile a strong trade finance application? Step 2: Prepare export documents When exporting your goods, the customs authorities from the importing country will require several documents from you, including your export invoice, import or export declarations, a bill of lading or airway bill etc. Very frequently, you or your company’s agent will be asked to present a Certificate of Origin. Shaping the future of Certificates of Origin In recent years, more and more Free Trade Agreements have been established as a means to lower trade barriers for frequent trade routes. Free Trade Agreements often enable exporters to self-declare the origin of the exported products without the need for a formal Certificate of Origin. This comes with its own set of complexities, calling for a tool to make the process simpler and more secure for you – ICC Genesis. Certificate of Origin Certify the country of origin of your goods through an accredited chamber of commerce. This document is not applied under a Free Trade Agreement. Learn more ICC Genesis If you export within the framework of a Free Trade Agreement, make your origin self-declaration online. Access ICC Genesis Step 3: Navigate laws and regulations Much like domestic trade, international transactions must comply with their own set of rules. As you move products and services from one market to another, you will first have to consider international sources of law and regulation. You will also have to follow regional or national rules, consisting of laws and regulations that govern the entry and circulation of goods and services, as well as business practices in a specific market. Tools and resources to help you navigate laws and regulations Global Trade Helpdesk Explore tariffs, regulatory requirements, and trade opportunities. Access the helpdesk SME Guide to Sanctions Assess the impact of sanctions and how to comply. Download now SME Guide to Third-Party Due Diligence Navigate due diligence requirements to develop an ethical brand. Download now Advertising and Marketing Code Build your advertising on sound ethical standards. Download now SME Toolkit on Antitrust Identify competition law risks and dos and don’ts. Download now Basics on Compliance Ensure your business operates with integrity and accountability. Download now Step 1 How to seize global trade opportunities Step 2 How to draft a contract Step 3 How to execute a business transaction Step 4 How to prevent and solve potential disputes in business Step 5 How to meet international ESG requirements Related pages How to prevent and solve potential disputes in business How to prevent and solve potential disputes in business How to meet international ESG requirements How to meet international ESG requirements How to seize global trade opportunities How to seize global trade opportunities

< Back < Previous | Next > Integrity & Culture Integrity & Culture: Understanding How Culture Shapes Ethical Behaviour Inspired by Lee Cronk’s research on culture & behaviour 14 Feb 2025 Culture is often cited as a driving force behind human behaviour, influencing everything from social norms to business ethics. However, as anthropologist Lee Cronk points out, “Although behavioural scientists often use culture as an explanation of behaviour, we have little understanding of why culture sometimes powerfully shapes behaviour and at other times seems to have no effect on it.” This raises an important question in the realm of integrity: how does culture influence ethical behaviour, and why do individuals sometimes act against cultural norms? Culture as a Social Coordination Tool Cronk’s research suggests that culture plays a significant role in shaping behaviour through social coordination conventions. These conventions create shared expectations and provide individuals with a framework for decision-making. Ethical norms, which form the foundation of integrity, can be seen as a type of social coordination mechanism. For example, widely accepted ethical principles—such as honesty in business transactions—help facilitate trust and cooperation within societies. A critical insight from Cronk’s work is that people are more likely to conform to cultural norms when those norms provide a clear structure for coordination. Ethical standards function similarly, establishing a shared understanding of acceptable behaviour. However, when ethical norms are ambiguous or in conflict with other cultural influences (such as economic pressures), individuals may deviate from them. As Cronk states, “people may claim that they value a certain trait or behaviour but fail to act accordingly when other factors, such as economic incentives or social pressures, come into play. When Culture and Behaviour Diverge One of Cronk’s key observations is that people do not always follow cultural norms, especially when those norms are not tied to social coordination. He provides an example from the Maasai culture, where traditional gender preferences expressed by parents did not align with their actual behaviour. Maasai parents often state a preference for sons over daughters due to traditional societal values that emphasize the role of men as providers and warriors. However, when researchers observed their real-life actions, they found that parents often invested just as much—if not more—into their daughters’ well-being and education. Cronk explains this discrepancy by highlighting the difference between stated cultural values and actual decision-making behaviours. While Maasai parents verbally uphold traditional gender norms, their practical decisions are guided by evolving social and economic realities, such as the increasing importance of education for all children. This illustrates a broader issue in ethics: individuals and organizations may publicly support ethical norms but act differently when competing incentives come into play. In corporate settings, this explains why some organizations publicly endorse ethical standards yet engage in questionable business practices. The mere presence of an integrity policy does not guarantee ethical behaviour. Instead, ethical norms must be integrated into an organization’s coordination mechanisms, ensuring they guide everyday decision-making. Integrity as a Cultural Construct From a cultural perspective, integrity is not just about individual moral choices—it is about shared beliefs and practices that shape behaviour. Ethical cultures within organizations are most effective when they function as social coordination conventions. For example, when companies make ethical behaviour a fundamental part of their corporate culture—embedded in training, performance evaluations, and leadership expectations—employees are more likely to follow ethical guidelines. Conversely, when ethical policies are seen as mere formalities without meaningful reinforcement, they are likely to be ignored or overridden by other influences, such as financial incentives or peer pressure. This aligns with Cronk’s argument that culture’s influence on behaviour is strongest when it provides clear guidance on how to act in specific situations. “Cultural rules that are clearly tied to tangible benefits are more likely to be followed than those that exist primarily as abstract ideals,” he explains. Lessons for Businesses and Organizations Cronk’s insights offer valuable lessons for organizations aiming to foster a culture of integrity: • Make Ethical Norms Actionable : Ethical guidelines should not be abstract ideals but practical rules integrated into daily business operations. • Ensure Common Knowledge : Ethical standards must be widely known and understood within an organization. Transparency and communication are essential in reinforcing these norms. • Align Incentives with Integrity : When employees perceive ethical behaviour as a requirement for success, rather than an optional guideline, they are more likely to adhere to ethical standards. • Create Accountability Mechanisms : Social coordination relies on mutual expectations. Establishing clear accountability structures ensures that ethical breaches are addressed effectively. Conclusion Culture is a powerful force in shaping behaviour, but its influence depends on how norms are embedded in social structures. Ethical behaviour thrives when integrity is not just an individual choice but a collective expectation reinforced through cultural coordination. As organizations and societies continue to navigate ethical challenges, understanding the relationship between culture and behaviour is crucial for fostering a sustainable and integrity-driven future. AU - Cronk, Lee T1 - Culture’s Influence on Behaviour: Steps Toward a Theory JO - Evolutionary Behavioural Sciences

Join WISE W omen I n S trategic E ngagements Empower . Lead . Transform . WISE is a leadership development programme designed to strengthen strategic confidence, boardroom readiness, and international perspective. Apply now View program Download program Subscribe to WISE updates! About the Program What is WISE? WISE (Women in Strategic Engagement) is a leadership development programme designed to strengthen strategic confidence, boardroom readiness, and international perspective. Through expert-led sessions, practical frameworks, and peer exchange, WISE supports women who are ready to step into more visible and influential leadership roles. The programme focuses on how decisions are made, how power and governance work, and how leaders can position themselves effectively in complex organisational and international environments . WISE is available in two formats: In-person (Netherlands) – a cohort-based programme with live sessions only WISE Online (Global) – a flexible blended learning track for international participants 👉 Choose the format that fits your context, without compromising ambition. Highlights Comprehensive leadership development Covering personal leadership identity, strategy, finance, governance and decision-making. Expert-led learning and peer exchange Sessions are delivered by experienced professionals and enriched by dialogue with a diverse, international cohort. Boardroom and strategic focus Designed to prepare participants for senior leadership, board-level discussions and high-impact roles. Button Why choose WISE? Many talented women reach senior levels with strong expertise, but without the same exposure, confidence, or strategic space as their peers. WISE is designed to bridge that gap. The programme focuses on: Developing a strong leadership identity Understanding how boards, governance and decision-making work Building financial and strategic confidence Navigating power, influence and negotiation Operating effectively in international and cross-cultural settings WISE is not about teaching women how to “fit in”; it is about strengthening strategic voice, presence and positioning. WISE in numbers Based on participant evaluations 83% of participants say WISE increased their confidence as a leader 100% report an improved understanding of governance and strategic decision-making 100% found the programme useful or extremely useful This program is for women who know they have a lot to bring to the boardroom and want help making others see it too — while building skills and a strong, supportive network along the way" - Jamie Holton What I appreciated most about WISE was the combination of strategic depth, entrepreneurial learnings, and high-quality peer dialogue. The programme reinforced my leadership confidence and sharpened how I approach decision-making in both corporate and entrepreneurial contexts" - Andrea Cardoso My experience with Programme Wise was highly enriching. The expertise of the trainers, the quality of the modules content, and the interaction with my peers made it extremely valuable for both my personal and professional development, and I will actively apply the knowledge gained in my professional life" - Marianna De Ieso Thrilled to be contributing to a new cycle of the WISE programme for the International Chamber of Commerce. The multi-disciplinary modules, opportunities for peer learning and international mix of participants makes this programme truly distinctive in empowering women in their leadership journey. Looking forward to leading the first modules!" - Helen Tubb Developing a boardroom mindset is about much more than mastering governance tools. It is about building trust, communicating with clarity and assertiveness, and navigating conflict with emotional intelligence. By strengthening self-awareness, focusing on influence rather than concern, and embracing constructive dialogue, leaders create boardrooms where confidence, inclusion, and sound decision-making can truly flourish." - Pauline Six Here's what I wish someone had told me years ago: Your strength isn't in knowing all the answers. Your strength is in telling the story only YOU can tell about your business. Stop trying to sound like the accountant in the room. Be the founder. Be the leader. Be you. This workshop teaches you how to do that so powerfully that your board members stop interrupting and start approving." - Muriel Mosango Want to know more? Leave your details and we will contact you! Your name* Company name Email* Join "I started with dedicated pioneers: we broke the glass-ceiling by creating equality-laws, thus paving the road for female access to top decision-making roles. This was followed by women who had made it all (industrialists, investors, managers),who decided to mentor female talents in order to help them overcome the obstacles to the top. And now it is the turn of WISE, offering a program aimed at empowering female talent to excel in leadership. So: seize the opportunity to make dreams become true!” Viviane Reding , former First Vice President European Commission has served as an elected member of national and European Parliaments for 25 years. She was appointed as member of the European Commission for three mandates. First responsible for culture and education, then for telecoms and technological research and finally -as First Vice-President of the Commission- for justice and fundamental rights. In this role, she was the driving force behind the initiative to apply a 40% Gender Diversity Quota for all publicly listed companies, which ultimately led to the EU law on gender balance on corporate boards. Today she sits on advisory-boards and on company boards of international companies, operating mainly in the field of digitalisation and technology. She is also board member of Foundations engaging in geopolitics, societal and legal affairs. She has been nominated “ambassador” for the development of the Capital Markets Union by the European Banking Federation. She is Vice-President of the executive board of the “World Law Foundation”. Choose your Learning Path WISE In-Person An immersive programme built around live sessions and peer exchange. Start: 12 March 2026 End: 3 December 2026 Location: the Netherlands Key features: 15 in-person sessions spread over the year Interactive discussions, case work and peer learning Strong cohort experience and trusted learning space Delivered in the Netherlands Access to the self-paced e-learning modules (2-3 hours each) This format is ideal for participants who value face-to-face interaction and a fixed learning rhythm. WISE Online A flexible blended learning programme designed for an international audience. Launch: E-learning modules available from September 2026 Live online sessions start in April 2026 Key features: Self-paced e-learning modules (2–3 hours each) 15 live online sessions (approx. 2.5 hours each) Interactive discussions with an international cohort Designed to combine structure with flexibility E-learning modules The e-learning modules provide strong, structured content that participants can follow at their own pace. Each module focuses on a key leadership topic and combines: Clear explanations of essential concepts and frameworks Practical examples drawn from real leadership and boardroom contexts Reflection prompts to connect theory to your own role and organisation The modules are designed to serve as a long-term reference, allowing participants to revisit key insights and tools throughout and beyond the programme. Live online sessions Focus on dialogue, application and peer exchange Scheduled early or late CET to accommodate time zones of international participants. This format is ideal for participants who: Are based outside the Netherlands Combine leadership roles with demanding schedules Seek international exposure without extensive travel Programme fees WISE is a high-level leadership development programme. Programme fees reflect the scope, quality and intensity of the programme. WISE In-person (NL) €2,600 (ICC Members) €3,200 (Non-members) WISE Online (Global) €1,299 (ICC Members) €1,499 (Non-members) Fees cover: All programme sessions Learning materials and e-learning access Live online sessions (where applicable) Programme coordination and support Travel and accommodation (in-person) are not included. WISE is designed to remain as accessible as possible. In a limited number of cases , additional fee reductions may be considered, for example: for participants based in lower-income countries (in particular for the online programme) where participants are self-funding and face financial constraints in specific personal or family situations that may affect affordability Requests for financial support are reviewed individually , on a case-by-case basis , and are not guaranteed . For full fee information or to discuss whether you may be eligible, please contact us - info@icc.nl Programme content (both formats) WISE combines personal development and leadership knowledge , including: Leadership identity and self-awareness Strategic networking and sponsorship Financial fundamentals for leaders Governance, boards and responsibilities Negotiation and influence Organisational culture and decision-making Sustainability, geopolitics and international trade dynamics The learning objectives and ambition are the same in both formats — only the delivery differs. Meet the Trainers! WISE brings together experienced professionals from across the ICC network, including: Senior leaders Board members Legal, financial and governance experts Practitioners with international experience All trainers combine content expertise with practical insight , grounded in real-world leadership contexts. Helen Tubb Leadership Advisor, Trainer & Speaker With 30+ years in mid-market and international corporates, including senior executive roles, Helen brings first-hand business experience and insights into today’s leadership imperatives. Her INSEAD qualification in organisational psychology and distinction-awarded research decoded how sponsorship interactions really work inside companies. She now helps women and other under-represented groups harness their leadership potential and accelerate their careers through sponsorship - blending the latest research, real-world cases and her own authentic story. Pauline Six Pauline is a seasoned PCC coach specializing in leadership development and career transition. She brings a structured, positive approach, emphasizing active listening and challenging her clients to gain perspective. With extensive international experience in multinational and SME environments, including learning and development, she effectively partners with managers and leaders, empowering them to navigate change and achieve their objectives, even in complex situations. Empowering and coaching leaders is her passion. Muriel Mosango Muriel Bayeli Mosango is a dynamic Portfolio Manager at Degroof Petercam CA IndoSuez, where she focuses on European equities and sustainable, long-term investments. She has a strong passion for connecting capital to meaningful opportunities across the African continent. As a recognized investor and financial literacy advocate, Muriel is committed to bridging the gap between capital markets and entrepreneurial ecosystems. She actively mentors emerging talent in financial education and advocates for robust venture capital and private equity landscapes in underserved markets. Multilingual and globally connected, Muriel brings a unique perspective to investment strategy—seamlessly blending rigorous fundamental analysis with strategic vision for sustainable, long-term growth. Svjetlana Jerkovic As the Global Procurement Head of Raw Materials at ICL, Svjetlana brings a wealth of expertise from over two decades of leadership roles at Univar (North America, EMEA) and ICL. A seasoned global executive, she has had the unique opportunity to lead strategic commercial initiatives and collaborate across the value chain with partners spanning mining, manufacturing, distribution, SMEs, multinationals, and FMCG companies. Since joining ICL, Svjetlana has actively participated in transforming the procurement organization from a local to a global operation and continuous to successfully guide global teams through complex market dynamics. As a co-champion of ICL's Year of Sustainability, Svjetlana has been advancing corporate sustainability goals within Global Supply Chain, Procurement and Capex. She drives implementation of Together for Sustainability program, promotes Sustainable Procurement practices and plays an active role in Climate Impact and Scope 3 decarbonization initiatives. Svjetlana holds a Bachelor of Science in Chemistry from McGill University (Canada) and a Global Executive OneMBA from Erasmus University (Netherlands). She is dedicated to promoting diversity, inclusion and belonging through engagement and collaboration with organizations such as Professional Women International Brussels (PWI), Phoenix Executive, the Erasmus Center for Women and Organizations (EWCO) and European Women on Boards ( EWOB). She serves as an Advisory Board member at Women in Chemicals. She is a member of IMAGINE, a global leadership community for impact, where she contributes to scaling and accelerating systems change. Elizabete Kalnozola Elizabete Kalnozola is the Programme Manager for the International Chamber of Commerce’s Digital Standards Initiative (ICC DSI), based in Singapore. She leads multi-stakeholder programs advancing digital trade interoperability, coordinating pilots and adoption initiatives that harmonize electronic trade documentation and accelerate global digital trade readiness. With extensive experience in sustainability, governance, and innovation, Elizabete has managed complex cross-regional projects involving governments, industry leaders, and international organizations. Her prior roles include driving impact partnerships and digital transformation initiatives across APAC, forging over 200 collaborations between technology companies and nonprofits to deliver measurable social and sustainability outcomes aligned with the UN SDGs. Previously, Elizabete directed large-scale AI and cybersecurity skilling programs for Microsoft across Asia, training over 10,000 professionals and scaling diversity-focused initiatives that empowered 50,000+ women in technology. She also founded and grew a women-in-tech community to 5,000 members, influencing policy and inclusion strategies across the region. Recognized with multiple awards, including UN Women’s Community Engagement & Partnerships Award and Women in AI APAC accolades, Elizabete is a TEDx speaker and an advocate for inclusive innovation. She holds an MBA in General Management from Universiti Putra Malaysia and a BSc in Economics and Business from the Stockholm School of Economics in Riga. https://www.linkedin.com/in/elizabetekalnozola/ Christine Heeger Christine Heeger developed the ability to adapt to diverse cultures and beliefs through her international experiences gained in Switzerland, Russia, Luxembourg, the United Kingdom, Germany and Belgium. She started her career in the banking sector, initially as a trainee in Germany, and later as a Private Banker in Luxembourg providing counsel to high-net-worth clients on a range of investment opportunities including bonds, equities, currencies and derivatives. Drawing on this experience she played a significant role when she joined Phoenix Executive, a global recruitment partner dedicated to gender equality, in establishing and running the banking and finance division on a global scale. Over the years she conducted various assignments in different industry sectors, thereby enhancing her expertise in international and diversity executive search for the private and public sectors. Christine holds a Master’s Degree in Economics (Diplom-Volkswirtin) from the University of Münster, a Diploma in Translation from the Chartered Institute of Linguists in London and a Diplôme d’études universitaires générales from the University of Paris - Nanterre. Vera Klaus Vera Klaus decided to go abroad immediately for one year after secondary school. She spent time in the US, San Francisco and Spain, Madrid. This set the tone for her lifestyle as she embraced different cultures. As such she has lived and worked in 7 countries. Having successfully finished her business school she went back to her beloved Madrid, studied Spanish, and stayed on for a few years. Back in the Netherlands, she started her career as the assistant to one of the advisors of the Minister for Education and Culture, she learned how to deal with time pressure, multi-tasking and setting priorities. Vera also worked for an international Business Centre in The Hague, where she managed a team of 10, dealt with highly demanding clients, understanding their needs, and seeing to this with her team in an upbeat way, making her clients smile with her unwavering enthusiasm and sense of humor. Love sent her to Brussels, Paris, Stockholm, Köln. In Stockholm and Köln, she was a freelance translator and a volunteer at an international school, teaching children English and Math. A detour took her back to Brussels, where she started within executive search. In 2001 she became the co-founder of Phoenix Executive, an international research and executive search firm, which she managed to grow with her team to close to 20 fixed employees, with an additional pool of interns. Lately she and her business partner, Christine Heeger, are focusing on getting more women in executive committee positions and board functions, through their partnership with Forté Foundation in the US. Vera is a true believer in diversity, equity, and inclusion. Vera is also a proud mom, adores her dog, loves her family and spending time with them and friends around large dinner tables within her ever multi-cultural and international environment. Natália Leal Natália Leal is a jigsaw puzzle fanatic, a professional speaker, trainer and coach for expats and global leaders, as well as an Assistant Professor. She helps (aspiring) international professionals and leaders to upgrade their life & career, so they can enjoy an extraordinary life and thriving career, wherever they are. With 25 years’ experience across different countries and sectors (from executive to academia and policy-making), Natália loves to combine various science-based tools to speak about, design and deliver growth journeys that fit each organisation, leader or individual. A former Chief Executive of the World Fair Trade Organization (WFTO) and Deputy-Representative for Portugal in EU Council's CivCom, Natália holds a PhD in International Relations and a Master in Sociology, as well as a specialisation in Positive Psychology and various certificates in Coaching and Positive Intelligence. She volunteers in different organisations, such as the Rotary Club, ACCESS-Netherlands and the local Repair Café. Natália is originally Portuguese but has lived in the UK, Belgium and the Netherlands, and travelled around the world. She works mostly in English, but also speaks Portuguese, French, some Spanish and Dutch, and a little Italian. Helena Jansson Helena Jansson is a seasoned senior Finance Executive with over 30 years of experience in corporate leadership, business transformation, and international finance. She spent +28 years at FedEx, holding key senior roles at the European and International HQs, collaborating closely with Corporate & Express HQ in the U.S. With 15+ years at the C-level and two decades leading large finance teams across Europe, Asia, the Middle East, and Africa, she has a strong track record in driving strategic initiatives and operational excellence. Her expertise spans logistics and international expansion, digital finance transformation, BPO strategy, acquisitions and integrations, corporate risk management, and fostering high-performing leadership teams. A champion of diversity, equity, and inclusion, she has led impactful initiatives at the corporate level. She has a passion for entrepreneurship and has also sat on Board of Junior Achievement (JA) Europe for 5 years. Now retired from corporate life, she is embracing new learning experiences while enjoying time in Spain, current affairs and time with family and friends. Merei Wagenaar Merei Wagenaar is the Executive Director of UN Global Compact NL. This global multi-stakeholder initiative of the United Nations aims to enhance the collective positive impact of businesses and thereby accelerate the achievement of the Sustainable Development Goals (SDGs). With more than 22,000 participating companies and 70+ Local Networks covering almost 100 countries, the UN Global Compact is the world’s largest corporate sustainability initiative. Prior to her current role, Merei served as Deputy Director of International Business at the Ministry of Foreign Affairs. She studied Chemical Engineering at the University of Twente and holds an Executive MBA from the Rotterdam School of Management. In various roles she aims to unite stakeholders to increase and accelerate the impact on the SDGs. Valérie van den Berg Valérie is a Dispute Resolution partner in the Amsterdam office of Pinsent Masons. She specializes in corporate litigation (e.g. joint venture disputes, emergency funding, EPC disputes) and she advises on ESG. Her ESG expertise covers CSRD, CSDDD, Greenwashing, Liability for misleading financial statements and investor claims. Valérie has a broad interest in liability issues related to pollution and the environment. Valérie is a member of the Pinsent Masons Climate and Sustainability Core Team. Lous Vervuurt Lous is a Legal Director in the Amsterdam office of Pinsent Masons. She specializes in banking & finance e.g.: conducting finance transactions, negotiating facility agreements, drafting security (pledges and guarantees) and legal opinions. Furthermore, she is engaged in financial regulatory advice mainly advising investment funds on the regulatory environment and legal structuring and investment firms on regulatory matters and securities issuing institutions on capital market rules (prospectus requirements, exemptions thereof). F.A.Q. ↪ Who can join the WISE program? WISE is open to women with a university degree or equivalent professional experience who hold, or are moving into, senior, strategic or leadership roles. The programme is designed for participants who want to strengthen their strategic confidence, leadership presence and ability to engage at decision-making and boardroom level. ↪ What formats are available? WISE is available in two formats: WISE In-person (Netherlands) A cohort-based programme with live, in-person sessions. WISE Online (Global) A blended programme combining self-paced e-learning modules and live online sessions. Both formats share the same learning objectives and ambition. The difference lies in the mode of delivery. ↪ What is the time commitment? WISE consists of 15 modules. In-person programme Modules are delivered during full-day sessions, typically covering two modules per day, spread across the year. Online programme Self-paced e-learning modules (approximately 2–3 hours per module) 15 live online sessions of approximately 2.5 hours each The programme is designed to fit alongside professional responsibilities while requiring active engagement. ↪ What topics does the programme cover? WISE combines personal leadership development with leadership knowledge, including: Leadership identity and strategic presence Financial fundamentals for leaders Governance and boardroom dynamics Negotiation, influence and decision-making Organisational culture and power dynamics Strategic networking and visibility International and cross-cultural leadership perspectives ↪ When does the programme start? WISE In-person 2026: Start: 12 March 2026 End: 3 December 2026 WISE Online: E-learning modules available from March 2026 Live online sessions start in April 2026 ↪ Where do the sessions take place? In-person sessions take place in the Netherlands . Online live sessions are delivered via Microsoft Teams . Session times for the online programme are scheduled either early or late CET to accommodate different time zones. ↪ Are sessions recorded? No. Live sessions, both in-person and online, are not recorded. This is a deliberate choice to ensure open discussion, trust and active participation. ↪ What happens if I miss a session? In-person participants who are unable to attend a session may join the corresponding online live session , where scheduling allows. Online participants are expected to attend the live sessions at the scheduled time. E-learning modules remain accessible throughout the programme and can be revisited up to 12 months after the completion. ↪ What support will I receive during the programme? Participants benefit from: Expert-led sessions delivered by experienced professionals Practical frameworks and real-world examples Interactive discussions and peer exchange Programme coordination and learning support WISE does not operate as a mentorship programme. Some WISE trainers are certified coaches . Where relevant, individual coaching sessions may be arranged directly with the trainer, subject to availability. Any such sessions are optional and not included in the programme fee; costs are agreed and paid directly between the participant and the coach. ↪ How does WISE support leadership development? WISE focuses on building the confidence, insight and perspective needed to engage effectively in senior leadership and boardroom environments. Participants strengthen their ability to: Contribute strategically to complex discussions Understand and challenge financial and governance information Navigate organisational and international contexts Position themselves with clarity and credibility as leaders ↪ What is the cost of the programme? Programme fees are: WISE In-person (Netherlands) ICC Members: €2,600 Non-members: €3,200 WISE Online (Global) ICC Members: €1,900 Non-members: €2,500 Fees include programme participation, learning materials, e-learning access (where applicable) and programme coordination. Travel and accommodation for in-person sessions are not included. ↪ Is financial support available? WISE aims to remain accessible. In a limited number of cases, additional fee reductions may be considered, for example: for participants based in lower-income countries (particularly for the online programme) where participants are self-funding and face financial constraints in specific personal or family situations that affect affordability Requests are reviewed individually and are not guaranteed. ↪ What is the application process? The application process consists of: Submitting the online application form Providing professional background information Review by the programme team Selected candidates will be contacted directly. ↪ Will I receive a certificate? Yes! Participants who complete the programme receive an ICC Certificate of Completion, recognising their participation in the WISE leadership development programme. ↪ Will I stay connected after the programme? Yes. WISE participants become part of the wider ICC and WISE alumni network and may be invited to future events and activities related to leadership and international engagement. WISE Program Registration Thank you for your interest in joining the WISE program. Completing this form is the first step in the application process. Please note that submitting your information does not guarantee acceptance , as all applications will be reviewed by our selection committee. If you would like to discuss your registration before applying, feel free to email us at info@icc.nl , and we’ll be happy to schedule a call to address your questions. Once your application is approved, we’ll contact you with the next steps to confirm your participation. We look forward to learning more about you and your aspirations! Personal Information First name* Last name* Email* Phone Birthday Day Month Month Year Professional Background Position Company name Address Industry Years of Professional Experience Do you have any experience serving in leadership or board roles? Yes No LinkedIn Profile CV - upload Upload File Educational Background Field of Study Institution Name Highest Level of Education Completed High School or Equivalent Bachelor’s Degree Master’s Degree Doctorate/PhD Other Qualifications Program-Specific Questions Which WISE programme format are you applying for?* WISE In-person (Netherlands) WISE Online (Global) I am open to either format and would like to discuss this Please note: programme fees, scheduling and delivery differ between formats. What motivates you to join the WISE program? What are your key leadership or entrepreneurial challenges? Agreement I understand the time commitment and agree to actively participate in all sessions. I consent to my data being used for program communication and organization purposes in compliance with GDPR. I consent to the use of my image for promotional purposes during program sessions. Submit

Explore trainings Equip yourself with practical tools to navigate Environmental, Social, and Governance (ESG) challenges in today’s business landscape. Read more WISE - Empowering women through strategic leadershiptraining, mentorship, and global networking. Read more Our events Tariffs in 2026: strategy beyond the headlines Fri 28 Aug Teams RSVP ICC NL Young Practitioners - Paris Wed 09 Sept Location is TBD We are delighted to invite ICC Young Practitioners Netherlands members to a joint event in Paris with our colleagues from ICC UK, Belgium and Sweden, built around a visit to the ICC International Court of Arbitration. RSVP The EU Single Window for Customs: what the 2031 timeline means for Dutch trade Fri 11 Sept Teams RSVP Leading with Integrity in a Digital Age · Partner Meeting Thu 24 Sept International Chamber of Commerce (ICC) Ahead of the Week of Integrity 2026, a preview session with Professor Sam Solaimani on his latest research on integrity in a digital age, and a practical workshop on responsible AI in compliance. Open to all. RSVP AI in trade compliance and operations: what is actually working Fri 25 Sept Teams Buy Tickets Integrity in international trade in a digital age: where leaders set the tone Fri 09 Oct Teams Buy Tickets Sustainability rules for international trade: from disclosure to due diligence (and the energy transition) Fri 23 Oct Teams Buy Tickets Opening: Week of Integrity 2026 Mon 26 Oct Location is TBD The 10th edition opens with the question that runs through the whole week: what does integrity ask of leaders in a digital age? RSVP Week of Integrity 2026: Seminar Thu 29 Oct NautaDutilh From geopolitics to the boardroom: an afternoon on what leading with integrity really looks like in a digital age. RSVP Sanctions screening at scale: how Dutch manufacturers automate compliance Fri 06 Nov Teams Buy Tickets ICC YAAF - Fireside chat with Claudia Salomon and Young Practitioners' Cruise Wed 11 Nov Houthoff Amsterdam, Tuesday 11 November 2026 · ahead of the ICC Netherlands Dispute Resolution Forum RSVP Dispute Resolution Forum Thu 12 Nov Houthoff Guest speaker: Claudia Salomon RSVP IFRS for international trade: what CFOs and trade finance teams need to know in 2027 Fri 20 Nov Teams Buy Tickets Joint Arbitration Day Thu 03 Dec De Brauw Blackstone Westbroek RSVP Fighting corruption in a digital age: academia, government, and business in conversation Wed 09 Dec Teams A Week of Integrity webinar, on International Anti-Corruption Day. RSVP Digital trade in practice: lessons from an interoperability project Fri 11 Dec Teams Buy Tickets

Learn about the Global Alliance for Trade Facilitation, a public-private partnership that aids governments in developing and least-developed countries to implement the WTO's Trade Facilitation Agreement. Discover how our projects reduce border delays, enhance trade competitiveness, and promote inclusive economic growth. Global Alliance for Trade Facilitation Our Mission: To deliver targeted and measurable trade facilitation reforms through public private partnership in developing countries The Global Alliance for Trade Facilitation is a public private partnership for trade-led growth, supporting governments in developing and least-developed countries (LDCs) in implementing the World Trade Organization’s Trade Facilitation Agreement. Our projects cut through red tape and end costly delays at borders by bringing together governments and businesses of all sizes as equal partners to deliver targeted trade reforms. Ultimately, our projects boost trade competitiveness and business conditions, key drivers of inclusive economic growth and poverty reduction. Identifying Dutch Challenges Public-private partnership to tackle trade barriers and foster inclusive growth in Agri-food sector February 15th Read more Learn more

< Back < Previous | Next > Partners ICC NL has a new collaborative partner: Vrije Universiteit Amsterdam Tom Loonen and Jacco Wielhouwer 5 Apr 2025 ICC Netherlands has partnered with Vrije Universiteit Amsterdam to enhance stakeholder engagement and share insights on integrity, compliance, and anti-corruption. The collaboration merges academic research with ICC’s global business network to drive practical, evidence-based solutions. Tom Loonen and Jacco Wielhouwer We are pleased to announce the start of a new collaboration. From now on, ICC NL will be working closely with the Compliance & Integrity Management programme of Vrije Universiteit Amsterdam (VU) to broaden stakeholder engagement and share knowledge on several key subjects. We spoke to Tom Loonen and Jacco Wielhouwer to find out more. Tom is a professor in Financial Law and Integrity at the VU. He is responsible for the educational programmes focusing on Compliance and Integrity Management and Financial Economic Crime. Jacco is a professor at the VU’s School of Business and Economics and the Academic Director of the Executive Master of Compliance and Integrity Management. How did you come into contact with ICC NL? Tom: We knew, of course, about the Week of Integrity that ICC NL organises. The content of this week is very important for the VU, especially in the context of our Executive Master of Compliance and Integrity Management programme. This gave us the idea to work closer together. Jacco: If you look at the goals of ICC NL – they focus a great deal on integrity, fighting corruption, compliance and ESG. These subjects are very close to the goals of our education. Moreover, we regularly carry out scientific research together with companies; this yields results that are both relevant and practical to companies. Can you give some examples of your research at the VU? Jacco: To name just a few subjects... We look at international tax planning: the use of Incoterms by business units to shift costs between countries to influence taxes. Another example is where we look at how illegal or unethical behaviour develops and grows within organisations. This is very relevant in the fight against corruption. A third example is our research on how certain AI tools and processes can lead to discrimination. Why is this research relevant to the business community? Tom: What is interesting for ICC members is what we see very often; this is that regulators issue guidelines on a lot of legal topics. And instead of treating these purely as guidelines, many corporates deal with these more as ‘pseudo laws’ and stop thinking critically and just automatically tick the boxes of the guidelines. I would say our research is relevant for ICC members because it can help them think critically in order to be more effective when it comes to following regulations. Our research and training programmes based on up-to-date academic insights can guide and steer organisations towards good, efficient and effective conduct instead of just ‘ticking the boxes’ How do you see ICC NL and the VU helping each other? Tom: We really differentiate ourselves by taking a scientific approach to our training. To that end, we can give ICC NL access to interesting, relevant and accessible scientific material. And ICC has interesting access for us to the international business community which we would love to be in contact with for research or to welcome in our executive education. We are trying to link these two strong labels to help each other in a positive way. What’s the next step? Jacco: We are going to start pragmatically – seeing where we can help each other. ICC NL is quite small, but it has a big reach. The Netherlands also has a very important position in international trade and taxation. We hope to reach international companies with our programme. And on the other hand, we hope that we can help ICC NL by providing scientific insights to the companies and possibly in their global commissions, whether that’s on tax, integrity or compliance. Want to find out more about the educational programmes for professionals in the area of compliance and integrity management at the Vrije Universiteit Amsterdam? Here are some useful links. • If you are interested in the Executive Master of Compliance and Integrity Management, or specific trainings on Organizational Culture & Behavioural Risk, Enterprise Risk & Compliance Management, Data, Evidence & Compliance, Regulatory Impact & Organizational Response, see Executive Master Compliance & Integrity Management School of Business and Economics for Professionals - Vrije Universiteit Amsterdam. • Sign up for an information session. Onsite on 15 May, online on 20 May. Open Evening - Vrije Universiteit Amsterdam • Information about the training to become a financial economic crime expert: https://vu.nl/en/ education/professionals/courses-programmes/fec-risk-expert/overview • Feel free to contact us - compliance.sbe@vu.nl

< Back < Previous | Next > Sustainability FfD4 Opens in Seville: A Crucial Test for Financing the SDGs 30 Jun 2025 At the FfD4 conference in Seville, the ICC called for practical, private sector-led financing to achieve the SDGs, urging action beyond symbolic commitments. With the “Compromiso de Sevilla” agreed, ICC is pushing for greater business input on SME investment, tax reform, and climate finance. With a hard-won outcome document and key stakeholders on the ground, ICC urges pragmatic financing solutions for sustainable development. The Fourth International Conference on Financing for Development (FfD4) officially opens today in Seville, Spain—marking a critical milestone for global efforts to mobilize resources to meet the Sustainable Development Goals (SDGs) by 2030. With time running short and public finances under pressure, the role of private sector-led solutions has never been more vital. ICC Secretary General John W.H. Denton AO, in a message to the ICC network last week, emphasized the importance of the Seville conference in restoring momentum behind multilateral cooperation and identifying practical financing tools to drive development forward. “FfD4 must be a moment to bring business fully to the table—not just as a source of capital, but as a partner for innovation, implementation, and inclusive growth,” he stated. The “Compromiso de Sevilla” Following intense negotiations, the conference opens with a draft outcome document already agreed—symbolically titled the Compromiso de Sevilla by its co-facilitators. The text was adopted by consensus earlier this month, despite the withdrawal of the United States from both the negotiations and the conference itself. While this consensus is being hailed as a sign of multilateralism’s enduring strength, it comes with important caveats. Several countries have registered reservations on key sections of the text, particularly those relating to debt sustainability. Others expressed disappointment that the final language fell short of stronger commitments on climate finance and in some cases merely preserved previously agreed provisions from the Paris Agreement and the UNFCCC. Nonetheless, the document is expected to be formally endorsed at FfD4 in Seville, and later adopted by the UN General Assembly—most likely through the existing FfD resolution via the Second Committee. Business Engagement: From Dialogue to Action ICC is playing a prominent role throughout the conference, particularly through its support to the International Business Forum , which will gather business leaders, development finance institutions, and policymakers to exchange concrete solutions. From blended finance and green bonds to innovative partnerships for SME inclusion, the Forum will explore ways to better align public and private finance with sustainable development priorities. In parallel, ICC members, national committees, and partners are contributing to a wide range of official side-events . These will tackle issues such as unlocking investment in emerging markets, enhancing financial inclusion, reforming international tax rules, and financing for climate adaptation. With the final outcome text largely settled, attention now turns to implementation. ICC’s engagement will focus on ensuring the Compromiso de Sevilla is more than symbolic—by pushing for action-oriented follow-up and greater private sector participation in shaping the financial architecture of the SDG decade. What to Watch Over the coming days, key sessions will focus on: Aligning global finance flows with the SDGs International tax cooperation and debt sustainability Scaling investment in sustainable infrastructure and SMEs Launch of the Seville Platform for Action Stay tuned for updates. ICC will be sharing key takeaways and developments from Seville throughout the week via our news and social media. Follow along as we help shape the global agenda for financing sustainable development.

Start: February 2025 | The Hague, The Netherlands ESG Governance Training Program 2025 Start: February 2025 | The Hague, The Netherlands ESG Governance Training Program 2025 Equipping leaders to drive sustainable, ethical, and impactful business practices. Equipping leaders to drive sustainable, ethical, and impactful business practices. Register Now Register Now Download Brochure Download Brochure 5-6 March 2026 In-House ADR Training for Corporate Legal Teams Empower Your Team with Tailored Expertise Register Now We are pleased to offer exclusive in-house training sessions designed to strengthen the capabilities of corporate legal teams, contracting teams, and professionals involved in contract negotiation. These two-and-a-half-hour sessions are free of charge for corporates and for ICC member law firms . There is no specific level of expertise required, making these sessions accessible to in-house legal teams and practitioners involved in ICC dispute resolution and contract management. Whether your team is preparing to engage in arbitration, refining contract terms, or exploring alternative dispute resolution (ADR) mechanisms, these training sessions provide valuable insights and practical tools. Even if your arbitration is not ICC-specific, the concepts and strategies shared are universally beneficial. Through informal discussions or structured presentations, we aim to meet your team’s needs, offering actionable knowledge to help your business navigate disputes with confidence and precision. Tailored Approach: Customized content carefully designed to address your team’s unique priorities and challenges. Informal Q&A sessions where your team can raise specific concerns or ask for advice on particular cases. Structured presentations covering high-demand topics, such as drafting effective dispute resolution clauses and understanding arbitration processes. Key Themes & Topics Drafting Effective Dispute Resolution Clauses: Strategies for ensuring business continuity through well-drafted clauses. Exploring options available for arbitration and ADR to resolve conflicts efficiently. Key considerations for what should be included in contracts to mitigate risks. Introduction to ICC Arbitration: Comprehensive overview of the arbitration process, from start to finish. Key features of ICC arbitration, including the scrutiny process, expedited proceedings, and emergency arbitration services. Understanding ICC Tools and Services: The role of the ICC Court and Secretariat in supporting arbitrations. Best practices for selecting arbitrators tailored to the needs of your case. Techniques for managing complex arbitrations, such as those involving multiple parties or contracts. Complex Arbitrations: Managing multi-party or multi-contract arbitrations effectively. Exploring ADR Solutions: Insights into the benefits and practical applications of ICC Mediation. Leveraging dispute boards for proactive and efficient conflict resolution. Each session is designed to be dynamic and interactive, ensuring that participants can immediately apply what they learn to their work. By focusing on these essential topics, we empower your team to foster efficient dispute resolution and achieve long-term business success. Why Choose ICC Training? Our training sessions bring unparalleled expertise from the ICC directly to your team. By participating, your team will gain: Access to practical, actionable insights shared by experienced ICC experts. Tailored guidance on leveraging ICC’s dispute resolution tools to their full potential. Enhanced capabilities in managing disputes effectively and drafting agreements that mitigate risks and ensure continuity. These sessions also provide an excellent opportunity for direct engagement with ICC professionals, fostering a deeper understanding of ICC resources and their application to real-world scenarios. Schedule Our in-house training sessions are offered twice a year , with an expert trainer traveling from ICC Headquarters to conduct them. The next available session is scheduled for 5-6 March 2026 , with a subsequent session in the autumn of 2026 . Organizations requiring training outside these planned dates can contact us to discuss additional possibilities. To ensure your team doesn’t miss out, we recommend reserving your spot early as availability is limited. Register Now How to Schedule Your Training Booking a session is easy. Simply contact us to schedule a date that works best for your team. We will collaborate with you to tailor the content to your organization’s needs, whether your team prefers an interactive discussion or a presentation-based approach. Take this opportunity to enhance your team’s expertise in dispute resolution, gain valuable tools to safeguard your business interests, and foster a stronger understanding of ICC’s offerings. With ICC’s expert guidance, your team will be better equipped to handle disputes efficiently, minimize risks, and contribute to your organization’s long-term success. For more information and to book a session, please visit our website or contact us directly. Don’t miss this opportunity to empower your team with world-class training and resources. Contact Information For questions or to discuss your registration, contact us: Email: info@icc.nl Website: www.iccwbo.nl Location: ICC Netherlands, Bezuidenhoutseweg 12, 2594 AV, The Hague Get in touch Registration form to In-House ADR Training for Corporate Legal Teams First name* Last name Email* Sumbit registration We will contact you regarding your participation, don't forget to check your Inbox!

< Back < Previous | Next > Trade & Investment A call to de-escalate transatlantic trade tensions 23 May 2025 In response to a US proposal to increase tariffs on European Union goods, ICC is calling for redoubled ongoing efforts to renew the US-EU trade relationship. The proposed tariff hike on EU imports introduces major uncertainty into one of the most stable and integrated trade relationships in the world. The immediate effect — for businesses on both sides of the Atlantic — will be to further chill investment decisions, disrupt essential supply chains and undermine market confidence. "The transatlantic relationship is not only of immense economic importance — it is, in many ways, the cornerstone of the rules-based global trading system. For decades, EU-U.S. trade has set an important standard for openness, reliability and shared prosperity. A sharp escalation in tariffs between two central pillars of the global economy risks sending shockwaves through the global business community at a time when stability is at an absolute premium." "We call on the U.S. and EU to redouble ongoing efforts to renew their trade relationship. A swift and coordinated de-escalation is essential to preserve the trust and stability that underpin international commerce, business investment and job creation."

Unlock professional growth with ICC Academy, offering industry-recognized qualifications and expert-led training. Choose from flexible online courses or immersive in-house sessions tailored to your needs. Benefit from knowledge-based training and customized workshops designed to enhance skills and drive innovation in your organization. ICC Academy The educational arm of the International Chamber of Commerce with industry-recognised professional qualifications, authored by ICC experts. Learnings by ICC Expertise Flexibility Relevance Recognition Variety ICC members enjoy 15% off on all trainings. 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Learn More Browse all courses In-house learnings by ICC Discover the best of both worlds with ICC's comprehensive training solutions. While online learning offers flexibility and convenience for your employees to study at their own pace, in-house training provides a tailored and immersive learning experience. Participants can engage in group discussions, receive peer feedback, and interact with instructors during Q&A sessions. ICC offers two types of in-house trainings: Knowledge-Based Training: Our expert-led sessions aim to enhance practitioners' capabilities by imparting essential knowledge and know-how for successful entry into and navigating international markets. Delivered either face-to-face or via live webinar by ICC's international experts, these sessions ensure participants gain invaluable insights and skills. 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< Back Marieke Witkamp Marieke Witkamp LLC Arbitrator Biography Marieke Witkamp FCIArb is a Houston based international arbitrator with an LLM in Dutch and US Law and a Texas bar license. She also holds the CIArb Diploma in International Maritime Arbitration. Marieke has a unique professional background. She is originally trained as a commercial judge in the Netherlands and became an international commercial and arbitration lawyer after moving abroad to the United States and the Middle East. She dealt with ICC arbitrations as counsel in Qatar and worked as in-house counsel in the Dutch energy industry and the sports & entertainment industry of Qatar. She is therefore familiar with every perspective when it comes to dealing with disputes: as the court, as counsel and as the client. Working on 3 continents has also given her a proper understanding of the different expectations that parties may have in cross-border disputes. Marieke’s areas of expertise are maritime, insurance, construction, energy law and post M&A disputes but she is comfortable with almost any contractual dispute that comes up. As a judge she had to deal with anything that entered her docket - she is trained to familiarize herself with new types of commercial conflicts and legal issues in a short time. Marieke’s significant experience as an arbitrator includes sitting as sole arbitrator, emergency arbitrator, party and chair arbitrator in commercial disputes with seats in the US, UK and the Netherlands. Marieke is a hands-on arbitrator who takes her responsibility to start off a procedure in the best way possible. She will customize a procedure to the parties’ needs and will take the necessary decisions to keep a procedure on track. She is often asked as chair as she is very experienced in managing cases, leading hearings and writing fair and well-reasoned awards. Marieke frequently travels to the Netherlands/Benelux and will not charge for travel expenses. Contact Details Tomball, TX 77375, Verenigde Staten +18324586340 marieke.witkamp@outlook.com Additional Links Link About ICC Netherlands We ensure that Dutch business interests are heard and represented in international policymaking. We deliver tools and standards that simplify cross-border business like model contracts or Incoterms®. We support fair and efficient dispute resolution . Become a member Upcoming events Learn more Check our latest news! News Languages Spoken English, Dutch Specialisation Construction, Engineering, Arts,Leisure, Entertainment, Tourism, Sales, Purchases, Transport, Maritime, Pharmaceutical, Joint Ventures, Consortia, Cooperation, Insurance, Energy and Natural Resources, Distribution, Franchising, Corporate Law / M&A, Real Estate Shipbuilding Bar Admission(s) US (US Bar) Credentials CV

< Back < Previous | Next > Whistleblowing Whistleblowing Management Webinar Geert Vermeulen 6 May 2026 Insights from a webinar on Whistleblowing Management Systems during ICC Integrity Week Whistleblowing Management Webinar A part of ICC Integrity Week we broadcasted a webinar on Whistleblowing Management Systems. The discussion was moderated by Lucianne Verweij , a specialist in Business & Integrity. Geert Vermeulen of The Integrity Coordinator kicked off the webinar. He explained that there are good reasons for setting up proper whistleblowing management systems. For starters, each legal entity with 50 employees or more in the EU is legally obliged to do so, as well all entities in financial services and/or subject to anti-money laundering legislation. But more importantly, there are also good business reasons to do this. The Association of Certified Fraud Examiners for example consistently reported that around 5% of the revenue of organizations is lost due to fraud, while most of the frauds are discovered through whistleblowers. Other research demonstrates that companies with more reports actually perform better. This may seem counterintuitive, but it appears that when you have a good speak-up culture, problems can be identified and addressed at an earlier stage, leading to fewer investigation and litigation costs, fewer lawsuits and a better reputation. This will increase the trust in the organization and create a better, more creative work environment. At the same time, there are also quite a few challenges and misconceptions. The legal definition of what constitutes a whistleblower report is quite complex and also varies from country to country. In The Netherlands, reports on unwanted behaviour can for example also be whistleblower reports, if certain conditions are met. An easy way to solve this issue would be to invite everybody to raise any concerns and promise not to retaliate, as long as the report is submitted based on reasonable grounds. Another challenge is who should be nominated to receive and follow up on whistleblower reports. According to Dutch law this person should be independent. According to EU legislation, this person should be impartial. In The Netherlands many companies appointed the confidential counselor as the recipient of the reports. However, this person should support the reporter and is therefore not impartial. Still, they should be properly trained on the legislation so they can inform potential reporters correctly. Many employees would first raise their concerns with their manager. Or with the HR department. Or the HSEQ manager. It would not make sense to prohibit them from doing so. However, it is important that a manager recognizes a whistleblower report and has been trained on what to do when they receive one. For starters, they should ensure that it is registered in the central reporting register to ensure appropriate follow up on the report. While managers can be one of the reporting channels, they are not impartial or independent. So somebody else should be appointed to receive reports as well. Managers also should not follow up on whistleblower reports. Not only do they often lack the knowledge and experience to do that, whistleblower legislation prescribes that the identity of the reporter should be kept confidential, unless agreed otherwise, so the management often should not know the identity of the reporter and therefore cannot provide the feedback to them. While organizations can have multiple reporting channels, it is important that at least one of them is independent and that everything ends up with a central coordinator and in the central register, which should be properly secured so that non-authorized staff, including the IT manager, does not have access to it. The best candidate to receive and follow up on whistleblower reports is an independent and authorized Ethics & Compliance Officer or Integrity Manager with an independence charter and a dual reporting line. And if you don’t have such a person, one can outsource this to an experienced third party. Professor Wim Vandekerckhove of the EDHEC business school indicated that the EU Directive and national legislation on the protection of whistleblowers provide minimum standards. Good practices can be found in the 2022 ICC Guidelines on Whistleblowing or in the ISO 37002 standard on Whistleblowing Management Systems. This standard promotes continuous improvement via the Plan Do Check Act cycle. Wim developed a free tool called SUSA : Speak Up Self Assessment, allowing professionals to self-assess how well their system aligns with the EU Directive and with best practices. The tool will provide suggestions on where one can improve things. Some conclusions can be derived from what people have filled in so far. It is surprising to see that many of them do not manage to always confirm the receipt of a report within 7 days, which is a relatively simple legal requirement, neither do they provide the mandatory feedback to the reporter within three months. On other aspects there is a lot of room for improvement as well. Often there is no plan on how to protect and support whistleblowers. And the functioning of the system is not evaluated. Geert indicated that this is remarkable, because in The Netherlands the management should report annually to the Works Council on developments regarding the whistleblowing procedure. Following up on a question of an attendee, Wim added that is important to discuss the outcome of the self-assessment with various stakeholders and it may be useful to include outsiders in that discussion. It is also important to explain how the process works. Marijntje Zweegers of the Dutch Whistleblowing Authority used the opportunity to launch the English language version of a free online tool, the Integrity Guide , where one can self-assess the Integrity System of your organization. It contains important elements like leadership, strategy, culture, values, procedures, communication, reporting, enforcement and accountability. Completing the self-assessment will provide a good view on where the organization stands. The Integrity Guide has been used hundreds of times already and the statistics show that there is still a lot of room for improvement here as well. Marijntje also referred to a Dutch employers survey that indicated that 60% of Dutch organizations had not adapted their whistleblower procedure to comply with the current legislation. Also, over 80% of the hundreds of people who reach out to the Authority mention that they have experienced retaliation. Geert responded that it is a common misunderstanding that people think it always ends badly for the whistleblower. Every year millions of whistleblower reports are submitted and only a small percentage of whistleblowers face retaliation. However, these are the stories that we read about in the press. And these are the people who reach out to the Whistleblowing Authority. He is convinced that the majority of the reports are handled without too many problems. This does not take away the fact that retaliation does occur sometimes and measures should be taken to prevent it. There is an important role here for the coordinator of the whistleblowing procedure. Other companies have also appointed specific people who protect reporters from retaliation. Another good practice would be to launch anonymous channels. You can’t retaliate against somebody if you don’t know who it is. Marijntje added that it is important that employees feel free to raise concerns and that employers handle these properly. It would also help if the Whistleblowing Authority would get oversight and sanctioning authority. Wim agrees that the authorities should get more teeth to get a higher percentage of companies to comply with the guidelines. Lucianne took a moment to stress the role of the leadership. Do they really mean what they are saying when they promise not to retaliate? According to Wim the system should not stiffen the discussion. Leaders should promote psychological safety and discussability. Geert added that it would help if management shows some appreciation for whistleblowers from time to time. Please send an email to info@deintegriteitscoordinator.nl if you would like to watch the recording of the webinar.